Payments & Policies
Payments & Policies
Private Clients
Private payment is requested at the time of consultation
- We accept cash, cheques, EFTPOS, Visa, Mastercard and Bankcard
- Hicaps – Health Industry Claims and Payment Service
Please bring your private health insurance fund card, so we can claim electronically onsite.
TAC Transport Accident Commission
We will bill the TAC directly once you have a claim number. A Doctor’s referral is necessary.
Work Cover
Work related injuries may be directly billed to worker's compensation insurers. A Doctor’s referral is necessary.
DVA – Department of Veterans Affairs
Please bring your gold card and we will bill DVA directly. A Doctor’s referral is necessary.
Aligned with our policy of being punctual and respectful of your time, please note that appointments at our clinic are made especially for you. We ask that you give at least 24 hours notice of cancellation, so that another person can make efficient use of this time. Medical and other genuine unavoidable emergencies are naturally excluded.
If appointments are missed or cancelled with less than 24 hours notice, a full non-attendance fee is charged. In the case of group Pilates, a $25 non-attendance fee is charged.
If for any reason you are unhappy with our service, we will refund your money in full, without any problems.
Your Privacy is important to us!
We take great care to ensure that our information records are treated with full regard to the privacy of our clients. We only collect information from our clients necessary for health care.
The health information we hold helps us provide you with the best possible health care, and is disclosed only to those who are involved in your treatment (i.e. your doctor or your insurance company).
This clinic operates in accordance with the code of conduct of the Australian Physiotherapy Association. The Federal Privacy Commissioner’s Policy in the Private Health Sector was released in Oct 2001 and further information may be found at www.privacy.gov.au.